Refund & Returns Policy
At Velora House, we want you to be happy with your purchase. If you are not satisfied with your watch, please review our return and refund policy below.
Returns
If you wish to return an item, please contact us at info@velorahouse.co.uk with your order details. Items must be unused, in their original condition, and returned with their original packaging and accessories.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund. Approved refunds will be issued to your original payment method, subject to processing times.
Damaged or Incorrect Items
If your watch arrives damaged, faulty, or incorrect, please contact us as soon as possible with your order details and supporting photos so we can assist you.
Return Shipping
Return shipping costs may be the customer’s responsibility unless the item is faulty, damaged, or otherwise covered by applicable consumer protection laws.
Contact Us
For any questions about returns or refunds, please contact us at info@velorahouse.co.uk.
Website: velorahouse.co.uk